WARRANTY POLICY
At Albie & Friends, we stand by the quality and durability of our products. We offer a warranty to provide you with peace of mind when shopping with us.
12-Month Limited Warranty for Manufacturing Defects:
We proudly offer a 12-month limited warranty that covers manufacturing defects. This warranty ensures that your purchase is free from defects in workmanship and materials. If you encounter a manufacturing defect, please don't hesitate to contact us at info@albieandfriends.co.nz We are committed to addressing the issue promptly and will either replace the item or provide a refund.
What Our Warranty Does Not Cover:
While we stand behind the quality of our products, there are certain instances that our warranty does not cover. These include:
Normal wear and tear, which may occur over time due to regular use and washing.
Damages caused by aggressive pet use, including but not limited to bites, rips, burns, tears, excessive scratching, stains, and liquid/moisture damage.
We value your satisfaction and are committed to addressing any issues you may encounter with our products. If you have any questions or need to make a warranty claim, please reach out to us at info@albieandfirends.co.nz.